25 Essential Customer Service Conversations
In this video, we present 25 essential customer service conversations to help you become an excellent customer service agent and improve your English. These conversations cover various scenarios, including handling inquiries, resolving complaints, providing technical support, and more. Watch, learn, and enhance your customer service skills with us!
Elevate Your Phone Customer Service https://youtu.be/nSrP0A2N-HI
Chapters:
00:00 Conversation 1, Basic Greeting and Customer Inquiry.
01:26 Conversation 2, Verifying Customer Information.
02:52 Conversation 3, Placing the Customer on Hold.
04:17 Conversation 4, Transferring the Call.
06:52 Conversation 6, Apologizing and Showing Empathy.
07:44 Conversation 7, Handling Complaints.
08:41 Conversation 8, Asking for more information.
09:35 Conversation 9, Confirming understanding.
10:24 Conversation 10, Offering solutions.
11:12 Conversation 11, Checking refund status.
12:27 Conversation 12, Technical support for product.
13:58 Conversation 13, Modifying Account Information.
15:14 Conversation 14, Product Recommendation.
16:27 Conversation 15, Order Cancellation.
17:22 Conversation 16, After Sales Service.
18:36 Conversation 17, Order Status Update.
19:28 Conversation 18, Product Replacement.
20:33 Conversation 19, Payment Issue.
21:58 Conversation 20, Technical Support.
23:39 Conversation 21, Product Information.
25:00 Conversation 22, Extending Warranty.
26:16 Conversation 23, Customer Feedback.
27:11 Conversation 24, Following up on a customer issue.
28:22 Conversation 25, Setting up new services.
Related video
Elevate Your Phone Customer Service - Essential English Phrases https://www.youtube.com/watch?v=nSrP0A2N-HI
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