ACT-IAC Customer Experience COI meeting held on January 17, 2025 featuring a panel on "Navigating Customer Experience through the Government Improvement Service Delivery Act (H.R. 5887)." The panelists from the CX COI provided a deeper understanding of how this law sets the stage for a more customer-focused, mission-driven federal government.
- Martha Dorris - Founder, DCI; Chair of CX COI Government Advisory Board
- Lee Becker - SVP and Public Sector practice lead at Medallia; CX COI Industry Chair
- Crystal Philcox - Assistant Commissioner for Travel, Transportation, and Logistics, US General Services Administration; CX COI Government Chair
- Amanda Chavez - VP for CX, NuAxis; CX COI Industry Vice Chair
- Dominic Sale - Managing Director, Government Experience Practice, Code and Theory; CX COI Program Committee Chair
- Airis McCottry Gill - Managing Director, Deloitte; Industry co-chair of the EX Working Group (of the CX COI)