Discover how AI is revolutionizing customer experience with personalization expert David Edelman, Executive Advisor and Senior Fellow at Harvard Business School, and founder of Edelman Advisory Services on the latest People Solve Problems podcast.
Learn how companies like Sysco are growing 50% faster than competitors by using data to anticipate customer needs. David shares practical advice for executives navigating the AI landscape and explains why personalization goes far beyond marketing.
Tune in for insights from the author of "Personalized: Customer Strategy in the Age of AI" and former Aetna CMO who helped reduce call center volume by 20% through smart personalization.
#leadershipdevelopment #strategicthinking #ProblemSolving #Leanleadership #personalization #ai
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