With the holidays approaching, chaos hits the runway. Subscribe to Our Stories: https://bit.ly/3lzSXhv
The holidays are here, but there is little peace or goodwill for the staff of Southwest Airlines. In Los Angeles, customer service supervisor Mike Carr has to tell a drunken passenger that too much Christmas spirit can be a bad thing. Supervisor Yolanda Martin is confronted by an angry passenger who has lost his ticket and refuses to buy another. Assistant station manager Ginny Bona nearly sends two unaccompanied minors off on the wrong flight. And it is Airport Idol in Chicago as customer service agent Jesse organizes the first ever staff holiday Cabaret; the winners will perform for passengers at the gates. Manager Veolia reluctantly auditions, but will she make the cut?
This film was first broadcast: 28 Jul 2004
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