Bad vs Great Customer Service | Scenarios with Explanation

Here's a comparison between bad and good customer service with sample scenarios. This is not only for call center agents but for anyone who works in customer service and wants to know how to handle customers more effectively. #mockcall #callcenter #customerservice #kwestyon

00:00 Intro
00:12 How to empathize
08:56 Positive scripting
10:15 Active listening
11:26 How to make a request effectively
14:30 How to use jargons
17:33 How to be proactive
20:08 Summary