Autonomous agents in Copilot Studio are revolutionizing business processes, enhancing customer experiences, and driving efficiency. In this session, you’ll learn how these intelligent agents can bring real value to your business by automating complex workflows, making data-driven decisions, and seamlessly integrating with enterprise systems. We’ll walk you through how to build and configure autonomous triggers in Copilot Studio, enabling your agents to proactively take action in real time.
To learn more, please check out these resources:
* https://aka.ms/build25/plan/GetStartedwithCopilotStudio
𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀:
* Jon Shen
* Ray Smith
𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻:
This is one of many sessions from the Microsoft Build 2025 event. View even more sessions on-demand and learn about Microsoft Build at https://build.microsoft.com
BRK160 | English (US) | AI, Copilot & Agents
#MSBuild, #AI
Chapters:
0:00 - Focus on Autonomous Agents and Agentic AI
00:16:18 - Effectiveness of reinforcement learning models
00:27:15 - Customer feedback drives new releases in tool simplification
00:31:09 - Challenges Faced by Customer Service Representatives
00:34:07 - Benefits of Implementing AI Solutions
00:36:19 - AI Support in Insurance Customer Service
00:46:40 - Overview of Developments in Agentic AI at Microsoft
00:49:27 - Deep Dive into Simulation and Demonstration of AI-driven Claim Processing