Need a refresher for your email writing test? Whether it's by Versant, WriteX or Amazon, this video will break down everything you need to know to ace your email writing assessment! From understanding the format to understanding customers' queries and concerns, this will guide you step-by-step with tips, examples, and actionable strategies.
00:00 Parts of a Customer Service Email
00:18 1. Subject Line
00:47 2. Greeting
01:04 3.0 Body
01:20 3.1 Acknowledgment
02:06 3.2 Resolution
02:50 3.3 Call to Action
03:17 3.4 Closing
03:42 4. Sign off
03:58 Sample Inquiry
04:23 Sample Answer
06:45 Tips to Ace an Email Writing Test