This Cannon Shield Series 24 Gun Safe, Model SH5526-H1FEC-15 is locked and the internal mechanism is broken.
Safe has lifetime warranty, but due to remote location, Cannon is unable to get a locksmith onsite to drill/cut safe open. They are sending a replacement safe, but have left it up to the customer to gain access to this safe by any means necessary to get their contents out. Once they do that, they have been instructed to dispose of the safe.
Before we cut into this safe, let's see if we can get it open without drilling/cutting.
Internal lock mechanism has a weld that failed, so the handle spins freely and will not release the locking bolts.