Unlock the secrets to delivering exceptional quality with this 30-minute video on Critical to Quality (CTQ) characteristics. CTQ focuses on the attributes that customers value the most, helping businesses streamline processes and improve satisfaction. Whether you're in quality management, operations, or product design, understanding CTQ is crucial for creating products and services that stand out.
What you’ll learn:
What CTQ characteristics are and why they’re essential.
Steps to identify and define CTQs for your business.
How CTQs align with Six Sigma and process improvement goals.
Practical examples and strategies to apply CTQs effectively.
By the end of this video, you’ll have actionable insights to elevate customer satisfaction and ensure your processes meet critical quality standards.
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