#CustomerSuccess #CareerDevelopment
Join Irit Eizips, CEO of CSM Practice, and Maranda Dziekonski, Vice President Customer Success and People's Operations at Swiftly, as they talk about CSM career development and ways to further improve the skills needed for a Customer Success Manager career track.
Here's where you can find the list of Customer Success Slack Channels that you can join:
https://www.csmpractice.com/customer-success-career-development/
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👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls:
1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩
Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth.
Click here to download the workbook:
🔗 https://unlock.thecustomermethod.com/downloadcskpicheatsheet
2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact.
Click here to join:
🔗 https://unlock.thecustomermethod.com/newsletter
3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone.
Click here to learn more:
🔗 https://unlock.thecustomermethod.com/customersuccessf199bd
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Additional Resources:
⏬ Download this Infographic: Four Key CSM Role Profiles you want to hire for!
https://www.csmpractice.com/csm-profiles-infographic
⏬ Infographic:The 10 Skills of Highly Effective CSMs
https://www.csmpractice.com/job-skills-infographic
📑 Blog: Interview Tips for Hiring CSMs
https://www.csmpractice.com/3-interview-tips-for-hiring-customer-success-managers/
📑 Blog: Customer Success Career Development
https://www.csmpractice.com/customer-success-career-development/
Watch this video to get a full understanding of CSM Career Development Path
00:00 Intro
02:00 CS Skills and Attitude
02:27 Table Stakes Skills
04:12 Ideal CSM Attitude
08:27 CSM Beginner Tips
10:40 Building Presentation Skills
11:05 Career Path Pros and cons
13:47 Two Career Paths
15:05 Great Power, Great Responsibility
15:59 Poor Leader Impact
17:28 Identifying Gaps
20:36 CS practitioner Recommendation