This is a recorded webinar. Want to join a future session live? See upcoming events here:
https://amazonconnectevents.splashthat.com/
Join the Amazon Connect Solutions Architect team for a live, hands-on workshop designed to teach how to implement new capabilities and maximize your investment in Amazon Connect. This technical session dives deep on leveraging new capabilities available with the Amazon Connect agent workspace that allow agents to access the applications and information they need to get work done efficiently.
In this two-hour workshop, you’ll learn:
• Best practices to get started using third-party application support and step-by-step guides no-code UI builder
• How to implement an application in Amazon Connect’s agent workspace using third-party application support
• How to build a guided workflow using the step-by-step guides no-code UI builder
• How to use third-party applications and step-by-step guides together
This is a technical-focused session and is ideal for those looking to implement tools that provide agents with the guidance they need to resolve issues efficiently, improve customer experiences, and onboard faster.
Presenters
• Alex Schrameyer, WW CXE Agent Experience SA Lead, Amazon Web Services
• Freddy Jimenez, Sr AMER CXE Scaling SSA, Amazon Web Services
• Sandeep Rao, Sr. WW GTM Specialist - Amazon Connect, Amazon Web Services