Here's what you need to do if you have a case filed against you on eBay for an item that a buyer claims wasn't delivered. Step By Step.
There are transcripts at the bottom of this for each of the three types of common cases like this that are opened. Use them as you see fit.
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When the package shows
delivered to the address
"Thank you for reaching out and letting me
know that you do not have the package.
The post office is showing that it was delivered
to your address on ****. As it has to be scanned
to be marked as delivered, you will want to check
with your carrier right away.
Also, you may check with your neighbors
to see if they may have picked it up for you.
I will contact my post office and let them know
that there is a question regarding the successful
delivery, too.
Thank you again and please
keep me posted."
When the package shows as undelivered.. but wasn't due yet
"Thank you for reaching out and letting me
know that you do not have the package.
The package shipped via USPS Ground Advantage
on **-**-****. The expected delivery date is
**-**-****. So, it's not expected to be there until
that time.
I will follow the tracking to see if it makes it to
you by the expected time.
Thank you again for reaching out to me.
Please keep me posted."
When the package shows as undelivered and is overdue
"Thank you for reaching out and letting me
know that you do not have the package.
The package shipped via USPS Ground Advantage
on **-**-****. The expected delivery date was
**-**-****. So, it's later than it should have been.
I will have my post office file a request
for an update. I will let you know what they find
out as soon as possible. Rest assured, I will take
care of this myself if the package does
not arrive soon.
Thank you again for reaching out to me.
Please keep me posted."