Enhancing CX, Driving First Contact Resolution, Andrew Lilley, 8x8 - Annual Summit 2024

In the competitive world of customer experience (CX), the first contact with a customer can set the tone for the entire relationship. Creating encounters that consistently deliver value and satisfaction is crucial for long-term success. Join 8x8 breakout session, "CX First Contact: Designing Encounters that Deliver Sustainable Value and Customer Satisfaction," to uncover the strategies and best practices for crafting impactful initial customer interactions and learn how brands like Yuno Energy have optimised their CX using these methods. #CX #customerexperience #customersatisfaction #businesssuccess