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Hands On: Building Customer Service AI Agents — With Jotform's Aytekin Tank

Alex Kantrowitz 1,270 17 hours ago
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Aytekin Tank is the Founder and CEO of Jotform. In this interview, Tank discusses the shift in user behavior towards conversational AI and the future potential of AI in various sectors. He also announced the launch of Jotform's new agent product, built after the company's customers began serving the customer service use case with a bot initially intended for form filling. Tune in to hear Tank's insights on the product's features, user feedback, and to watch a demo of the product in action. Check out Jotform at https://jotform.ai/alex_kantrowitz Chapters 00:00 Introduction to AI Agents and JotForm's New Release 03:01 The Evolution of AI Technology and Its Applications 06:04 User-Centric Design: From Forms to Conversational AI 08:53 The Shift from Form Filling to Customer Service 12:13 Demonstrating the AI Agent: Features and Functionality 15:04 The Future of AI in Customer Service and Beyond

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