On this episode of CIO Corner, Erin DeCesare, CTO of workplace food tech platform, ezCater, speaks with Salesforce CIO, Juan Perez, to discuss how AI agents will impact the company’s business operations and customer experience. Erin explains how ezCater is using AI agents to scale their business, improve efficiency, and create a more seamless ordering process and shares key insights for CIOs and CTOs who are looking to implement AI agents into their own organizations.
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Chapters:
0:00 Intro
0:35 ezCater's Customer Service Challenges
2:57 Why should Companies Invest in Agentic AI?
7:35 How should IT Leaders Measure Agentic AI Success?
8:31 What is the Role of Human in Agentic AI Systems?
9:51 What is the Importance of Agentic AI Customization?
12:25 How Can IT Leaders Prepare Their Data for Agentic AI?
14:15 How to Prepare Workforces for AI Agents
21:15 Links
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