In this video, I’ll show you how AI is boosting call centers' work with automed quality assurance, cutting review times by 90%, and ensuring 100% of calls get analyzed, not just the usual 1-2% cherry-picked calls.
What You’ll Learn:
✅ How AI-driven transcriptions, scoring, and coaching improve call quality
✅ A step-by-step look at an automated system that provides instant feedback
✅ An example of a poor customer service call and how AI does quality assurance
✅ How businesses save hundreds of thousands with AI-powered QA
This game-changing automation isn’t just about saving time—it’s about boosting customer satisfaction, increasing sales performance, and making call centers more efficient than ever. If you're running a call center or a sales team, you must see!
Resources:
YouTube video (Bad Customer Rep): https://www.youtube.com/watch?v=F8dImol79ew&t=38s&ab_channel=GregWest
1-2% of actual calls monitored, source: https://callcriteria.com/call-quality-monitoring-call-center-expert-guide/#:~:text=Unfortunately%2C%20some%20call%20center%20managers,2%25%20of%20calls
200 hours of evaluation per week, source: https://salestalk.ai/the-sales-managers-relevance-lens-to-recorded-calls/#:~:text=The%20Math%20Problem%3A%C2%A0%20if%20the,productive%20use%20of%20their%20time
Sales leaders review less than 1% of the calls: https://www.avoma.com/blog/sales-call-reviews#:~:text=,the%20right%20tools%20in%20place
Traditional CC Rep Coaching Takes Month Until ROI: https://convin.ai/blog/roi-call-center-solution#:~:text=Traditional%20coaching%20is%20slow%2C%20time,plays%2C%20and%20manual%20email%20coaching
Automed Evaluation Boost Morale: https://www.mycallfinder.com/blog/hidden-costs-of-manual-call-monitoring/#:~:text=Cost%20of%20Agent%20Attrition
Real Business Case on Why This System Works: https://www.balto.ai/case-study/redirect-health-elevates-member-experiences-with-balto/
Up to 600% ROI with payback under 3 months: https://www.sqmgroup.com/resources/library/blog/call-center-auto-qa-increase-your-roi-by-up-to-600-percent#:~:text=match%20at%20L431%20financial%20returns%2C,in%20both%20Csat%20and%20First
Timestamps:
00:00 - Introduction
00:50 - Demo of Bad Custom Service Rep
02:57 - Auto Quality Assurance Demo
06:20 - How the System Works
08:46 - Summarizing the Findings
10:17 - Final Thoughts
Want to integrate AI into your business?
Let’s talk: https://flowbyte.ai
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#ai #artificialintelligence #customerservice #qualityassurance