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How Swiggy designed and scaled its chatbot

Arpit Bhayani 14,261 2 years ago
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System Design for SDE-2 and above: https://arpitbhayani.me/masterclass System Design for Beginners: https://arpitbhayani.me/sys-design Redis Internals: https://arpitbhayani.me/redis Build Your Own Redis / DNS / BitTorrent / SQLite - with CodeCrafters. Sign up and get 40% off - https://app.codecrafters.io/join?via=arpitbbhayani In the video, I discussed how chatbots are essential for food delivery startups like Swiggy to efficiently handle customer complaints. Exploring Swiggy's chatbot design, I emphasized the importance of decision trees in powering chatbots without the need for complex natural language processing. Additionally, I highlighted the key components of Swiggy's chatbot architecture, including webviews, fraud detection, and business continuity plans. Their tech stack comprises Java, Node.js, Ruby on Rails, Kafka, MySQL, Postgres, Redis, and React for the front end. This approach ensures seamless customer support and operational efficiency. # Recommended videos and playlists If you liked this video, you will find the following videos and playlists helpful System Design: https://www.youtube.com/watch?v=o7qLKfILuD8&list=PLsdq-3Z1EPT27BuTnJ_trF7BsaTpYLqst Designing Microservices: https://www.youtube.com/watch?v=JPj6mhVLQN0&list=PLsdq-3Z1EPT0ug8eizS71G6LZb6-4FAFt Database Engineering: https://www.youtube.com/watch?v=-htbah3eCYg&list=PLsdq-3Z1EPT2C-Da7Jscr7NptGcIZgQ2l&pp=gAQBiAQB Concurrency In-depth: https://www.youtube.com/watch?v=2PjlaUnrAMQ&list=PLsdq-3Z1EPT3VjDhjMb5yBsgn0wn2-fjp Research paper dissections: https://www.youtube.com/watch?v=LXhgFAZroG8&list=PLsdq-3Z1EPT2XEJ0AmF02LBK1RFNd-jK8 Outage Dissections: https://www.youtube.com/watch?v=LeT_s-UFw-U&list=PLsdq-3Z1EPT3_Z97svMs6S2y7tv1PcUmc Hash Table Internals: https://www.youtube.com/watch?v=jjW8w8ED3Ns&list=PLsdq-3Z1EPT2UnueESBLReaVSLIo_BuAc Bittorrent Internals: https://www.youtube.com/watch?v=v7cR0ZolaUA&list=PLsdq-3Z1EPT1rNeq2GXpnivaWINnOaCd0 # Things you will find amusing Knowledge Base: https://arpitbhayani.me/knowledge-base Bookshelf: https://arpitbhayani.me/bookshelf Papershelf: https://arpitbhayani.me/papershelf # Other socials I keep writing and sharing my practical experience and learnings every day, so if you resonate then follow along. I keep it no fluff. LinkedIn: https://linkedin.com/in/arpitbhayani Twitter: https://twitter.com/arpit_bhayani Weekly Newsletter: https://arpit.substack.com Thank you for watching and supporting! it means a ton. I am on a mission to bring out the best engineering stories from around the world and make you all fall in love with engineering. If you resonate with this then follow along, I always keep it no-fluff.

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