Better Listening - How to Be a Better Listener
Key insights
💡 Authentic listening involves understanding what the other person is saying, rather than just waiting for our turn to talk.
🦜 Parroting back what someone says not only shows that you're listening, but also helps you store the information in your brain.
🤔 Pausing before responding allows for thoughtful and authentic communication, showing that you are truly listening and engaged in the conversation.
📝 Taking notes during a conversation can help improve listening and memory retention.
📝 The speaker emphasizes the importance of actively listening and taking note of key words during a conversation.
🚗 The "five whys" technique used by Toyota helps identify the root cause of a problem by asking "why" multiple times.
💡 The key to becoming a better listener is to prioritize understanding and learning from others, rather than focusing on talking and repeating what we already know.
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