The Les Clefs d’Or. Pronounced “lay clay door” — Gold Keys — are the symbol of an elite concierge organisation of just 4,000 (circa) members world-wide. There are just 520 are members in the USA where there are more than 20,000 normal hotel concierges! — they are mostly employed at four- and five-star hotels.
Alan Grimes is one of the worlds top Les Clef d'Or members winner of both The Concierge of the Year and Les Clef d’Or Service Through Friendship awards.
Today we talk about service, training and the future of the hospitality industry
#ClefdOr #concierge #butlerschool