Are you looking for ways to improve employee experience? In this video, Paul Lopushinsky, Founder of Playficient, will guide you through the process of employee journey mapping — a powerful tool for understanding and managing the employee experience. Learn how to create engaging employee experience by finding answers to 4 key questions: How to do research for employee journey maps? How to turn the employee journey map into actionable steps to improve employee experience? How to measure the effectiveness of the employee journey mapping initiative? Which KPIs to use to track the results of employee journey mapping? In his talk, Paul answers these and other questions and shares best practices to create an engaging employee environment that drives organizational success.
#ex #employeeexperience #employeeengagement #journeymapping
00:00 — About UXPressia
01:00 — 4 key questions of employee journey mapping
01:45 — Employee journey maps vs customer journey maps
03:18 — 10 stages of employee journey maps
04:29 — Why your journey maps should be more specific
08:32 — 3 ways to research the employee journey
14:55 — What questions to ask during the interview process
16:00 — What to avoid in employee interviews
17:55 — The rule of 5
21:10 — What to do with research findings
23:35 — 5 sections of employee journey maps to focus on
25:19 — Moments that matter
28:01 — Stages of employee journey maps
29:20 — How to turn the employee journey map into actions to improve employee experience
31:52 — How to measure the effectiveness of employee journey mapping
33:16 — KPIs of employee experience
36:44 — Q&A: What to do with the insights that suggest the change is needed in the organizational culture?
40:17 — Q&A: What do solutions on turning the employee journey map into actionable steps might look like?
41:48 — Q&A: Examples of changes companies implemented through employee journey mapping
43:40 — Q&A: How often should you review employee journey maps?
45:40 — Q&A: How to motivate people to take surveys?
48:40 — Q&A: Examples of employee satisfaction questions
49:36 — Q&A: How does Paul guide companies towards taking actionable steps after building the employee journey?
Paul Lopushinsky — https://www.linkedin.com/in/paulplayficient
Playficient https://www.playficient.com/
USEFUL LINKS
📄 Paul's interview on employee journey mapping: how to do it right https://uxpressia.com/blog/employee-experience-journey-mapping?utm_source=youtube.com&utm_medium=social&utm_campaign=internal_event_recording_Paul_Lopushinsky_case_20.02.2023
🤓 How to build an end-to-end employee journey (+ a free template inside) https://uxpressia.com/blog/end-to-end-employee-journey-mapping?utm_source=youtube.com&utm_medium=social&utm_campaign=internal_event_recording_Paul_Lopushinsky_case_20.02.2023
📖 How Macadamian improved their employee experience through journey mapping https://uxpressia.com/blog/macadamian-employee-journey?utm_source=youtube.com&utm_medium=social&utm_campaign=internal_event_recording_Paul_Lopushinsky_case_20.02.2023
Employee Journey Mapping Online Tool — https://uxpressia.com/customer-journey-map-online-tool?utm_source=youtube.com&utm_medium=social&utm_campaign=internal_event_recording_Paul_Lopushinsky_case_20.02.2023
Sign up for a free demo here 👉 https://uxprs.typeform.com/to/AI4CQg#src=event16feb-youtube
MUSIC
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