Here are 8 tips on how to lower your average handling time or AHT. This tackles how to stop talkative customers from talking too much and irate customers from complaining too much. This also contains two mock calls.
#aht #callcenter #kwestyon
00:00 AHT problems
00:29 Tip #1
00:53 Tip #2
03:01 Tip #3
03:39 Talkative customers- solutions
04:53 Irate customers- solutions
06:46 - Tip #6
07:52 Fast-paced customers- solutions
09:56 Mock call: Fast vs slow-paced agent
15:12 Tip on how to speed up your pace