How to Set Up Salesforce Knowledge | Salesforce
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Watch this video to learn how to set up Salesforce Knowledge so you can help your team more easily find answers to common customer requests. When you're done, check out this video (https://www.youtube.com/watch?v=ZP1vKO41_fs) to learn how to use Help Center to easily build a branded self-service support site to help your customers find answers to their questions on their own terms.
Related resources:
Product Documentation: https://help.salesforce.com/articleView?id=help_center_setup_flow.htm&type=5
How to Transform Customer Support with Essential: https://www.youtube.com/watch?v=r1gH76pi_hA
How to Enable All Service Channels in Essentials: https://www.youtube.com/watch?v=iMkg9yAdVdc #Salesforce #SalesforceKnowledge #Trailhead
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