In this demo walkthrough, you’ll learn how to use AI to find similar cases with Salesforce Data Cloud's vector database and semantic search features.
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Learn more: https://sforce.co/4fhNQNV
Learn more about Data Cloud: https://youtu.be/89_srdV0pwo
Learn about AI for CRM: https://youtu.be/gyntqFsmsTM
What is Einstein 1: https://youtu.be/ZU4o1yCTFKw
Learn more about Service Cloud: https://youtu.be/4iFHgOXmMQo
00:00 - How to use AI to find similar cases
00:14 - Benefits of using AI in customer service
00:41 - What is a semantic search
01:16 - Benefits of semantic search
01:25 - DEMO: AI-powered semantic search in Salesforce
02:49 - How to use case data for semantic search
03:11 - How Data Cloud easily connects data
03:44 - Benefits of AI and semantic search
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