Artificial Intelligence and its impact on a human-centric approach to Customer Success? Sick of the hype and buzzwords, we wanted actual answers. And, that’s exactly what Carlos delivered.
With exceptional leadership experiences in #CustomerSuccess from @Google, @SAP, @Oracle, @RingCentral and more, Carlos opened my eyes to the true transformation CX is undergoing thanks to AI.
Now to unpack exactly what that means! Join Sabrina and Carlos LIVE as we dive into:
• Why artificial intelligence DOESN'T mean the death of a Human-Centric Approach
• Navigating transformation with the four pillars of purpose
• How to bring an engineering mindset to account problems
Our friendship was sparked by a single post (check out the comments to see what we mean). And you know us, we have a soft spot for anyone who publicly fears forward. But never did I think it would have the power to create an incredible years-long friendship, with some of the most candid and lesson-packed conversations.
Our unexpected connection has brought invaluable insights, so now it's time to share the lessons learned!