In this Jira Service Management tutorial, I share how teams can use Jira Service Management for exceptional and modernized IT service management (ITSM) in 2025.
✅ Get started with Jira Service Management for free here ➜
https://atlassian.sjv.io/c/2844094/2870307/17715
Within this Jira Service Management tutorial, you’ll learn how to get up and running with Jira Service Management.
This tutorial is for those looking for a new ITSM software as well as teams that are looking for a quick refresher on leveraging JSM.
Jira Service Management (JSM) is Atlassian's service management solution, built on the Jira platform, that helps teams manage service delivery, from request to resolution, by connecting Dev, IT, and business teams to deliver exceptional service.
Thank you Atlassian for sponsoring this video and supporting our educational-based channel for people to enjoy our content for free!
► Relevant resources mentioned in this JSM tutorial ➜
Learn how to use Jira (tutorial):
https://youtu.be/8jWKwiIcWPI
Learn how to use Confluence (tutorial):
https://youtu.be/m3AiSY9u-bo
Atlassian YouTube channel:
https://www.youtube.com/@Atlassian
► Today we navigate through the following chapters for this Jira Service Management tutorial:
00:00 Intro
00:54 Getting started with Jira Service Management
01:11 What is ITSM?
01:31 What is Jira Service Management?
02:31 Signup for free
02:59 Prices
03:35 Help Center portal
05:46 Add new project
09:06 Channels
11:14 Queues
12:29 Views
12:43 Reports
13:30 Knowledge base
13:50 Other quick actions
14:27 Manage teams
15:40 Is JSM right for you?
16:20 Outro
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Let me know if you found this Jira Service Management tutorial helpful. Also, if you require any help or support, make sure to get in touch with us today.
Thanks for watching and enjoy!
#Atlassian #JiraServiceManagement #ITSM