Live Agent In Salesforce | Salesforce Live Agent | Web Chat in Salesforce Part 1
This video is created by Salesforce Dream.
As part of this video,you will learn below points :
1. Setup Live Agent (Live Chat) in Lightning Salesforce.
2. Configure Pre chat form in Live Agent (Live Chat) Salesforce.
3. Customize chat window(Color,Font Name, Font Size, Chat Window Size) for Live Agent (Web Chat/ Live Chat) Salesforce.
4. Add Avatar,Logo for Live Agent Chat Window Salesforce.
5. Add custom chat labels for Live Agent Chat Window Salesforce.
6. Add Live Agent (Web Chat/ Live Chat) in Salesforce Community.
7. Add Live Agent (Web Chat/ Live Chat) in external site.
8. Enable offline support for Live Agent ( Web Chat/Live Chat) Salesforce.
Omnichannel Salesforce:
https://youtu.be/md3Hri0PVhg?feature=shared
Introduction of Community/ Experience Cloud:
https://youtu.be/ghw4qga85ZA?feature=shared
Community Builder with real scenarios in Community/Experience Cloud:
https://youtu.be/TRGLhuI6mDk?feature=shared
Community/ Experience Cloud Components (Builder,Administor, Moderation) :
https://youtu.be/nQSbRtoo0N0?feature=shared
PPT URL:
https://docs.google.com/presentation/d/1WAzbFwgxSdfA2w3wUSf4w1RhnCcyJ2MNn9KyjXKBqbE/edit?usp=sharing
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