Josh Goode, CIO at SCAN Health Plan, discusses the tremendous growth of the company throughout his tenure and the areas he has focused on to achieve that growth. He explains the pivotal role the CIO plays in shaping the digital customer experience and dives deep into the progress of the company’s overall modernization journey. Following the company’s acquisition of CareOregon, Josh explains the process behind integrating acquisitions from a digital and technology perspective and how this helps to grow the company in addition to the organic growth and expansion efforts. Josh also talks about the strong technology culture at SCAN, facets of its data strategy, and the Emerging Technology Operating Model he developed to address the emergence of artificial intelligence and find its use cases. Finally, Josh looks ahead at the trends in technology on his radar and reflects on his career path including his pivot to the not-for-profit space as well as the keys to his career success.
0:00:00 Introduction
0:00:45 Overview of SCAN Health Plan
0:02:11 Josh's Purview as Chief Information Officer
0:03:35 The CIO's Responsibility in the Digital Customer Experience
0:05:15 Growth and Progress of SCAN Health Plan
0:08:26 Integrating SCAN's Acquisitions From a Digital and Tech Perspective
0:12:37 Key Elements of the Strong Technology Culture Within SCAN
0:15:14 SCAN's Data Strategy
0:18:02 AI Advisory Board and Its Purview
0:23:31 Tech Trends
0:25:37 Josh's Pivot Into the Not-For-Profit Space
0:27:33 Secrets to Success
0:29:56 Outro
An audio-only version of this interview is available as episode 797 of Metis Strategy’s podcast, #Technovation with Peter High. Learn more at http://bit.ly/Technovation-797.
Subscribe to Technovation on your podcast platform of choice: https://link.chtbl.com/Technovation
To learn more, visit https://www.metisstrategy.com/technovation-podcast/
----------------
#podcast #healthcare