Marc Benioff is one of the iconic founders and visionaries of our time. From the founding of Salesforce 25 years ago, Marc has in many ways created an entire industry. He has scaled the company to a market cap of $346BN, $38BN in revenue and over 72,000 employees.
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Timestamps:
(00:00) Intro
(01:43) The Importance of a CEO’s Personal Brand
(03:22) Embracing Pain & Suffering
(07:14) Can Salesforce Thrive in the AI Era with Agentforce?
(10:53) Salesforce’s Biggest Challenge in AI Dominance
(12:14) Will Salesforce Have More or Less Employees in 5 Years?
(13:09) How Will Digital Labor Impact SaaS Pricing Models?
(17:18) Which AI Company Offers the Best Investment Opportunity?
(18:20) The Biggest Question About AI & Salesforce’s Future
(21:49) Salesforce’s Top Strategic Decisions & Lessons
(24:54) Salesforce’s Biggest Mistake
(30:27) Looking Back, Would Marc Does It Again?
(33:22) Opinion on Big Tech Was Coerced into Censorship
(37:07) Quick-Fire Round
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In Today's Episode with Marc Benioff we discuss:
1. The Future of Models:
- Why does Marc believe we are at the upper end of LLMs and they are commoditising?
- Why does Marc believe the future of models is many smaller, verticalised models specialised in different areas?
- OpenAI vs Anthropic vs Xai. Which would Marc buy and which would he short?
-What is the single biggest barrier to Salesforce winning the AI war in the next 10 years?
2. The Future of Agents:
- What does Salesforce need to do to prevent becoming a database in the next generation of AI?
- To what extent do agents hurt vs help Salesforce?
- What do very few people understand about agents that is very important?
3. The Future of Labour:
- Will Salesforce replace it’s human labour with digital labour? Will Salesforce be bigger or smaller in 10 years time, people wise?
- Why does Marc believe that layoffs are a crucial tool for CEOs to win?
- How will a future of digital labour change the pricing model of SaaS tools today?
4. Management Lessons from Marc Benioff:
- How did one meeting with Steve Jobs change how Marc views leadership?
- How does Marc analyse the required mindset to win as a CEO today?
- What has Marc changed his mind on most in the last 12 months?
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