Here's a call center job interview simulation with a college undergraduate applicant who dropped out of college due to financial reasons. She doesn't have any job experience.
Text Format: https://kwestyon.com/call-center-job-interview-simulation-college-dropout/
00:00 Candidate's background
00:05 Interviewer's introduction
00:53 Tell me about yourself.
01:39 Why did you decide to quit school?
02:05 How long do you intend to work before going back to school?
02:28 What's your idea of a call center?
03:00 Are you amenable to working the graveyard shift and holidays?
03:17 Do you think you can handle irate customers?
03:34 What skills did you learn from your education?
04:35 What's the best way to handle irate customers?
05:05 Why do you want to work at our company?
05:46 Are you currently interviewing with other companies?
06:02 Why should we hire you?
06:51 BEHAVIORAL/SITUATIONAL INTERVIEW QUESTIONS
08:12 What would be your possible weakness when taking calls?
09:12 What are your pet peeves?
09:51 Tell me something that's not on your resume.
10:56 If you were an animal, what would you be? Why?
11:41 If money were no object, what would you do?
13:35 What are your salary expectations?
13:52 Do you have any questions?