This video is about monitoring & event mgmt from the service management practices (There are 17 practices in there and I am covering each one off...this video is about the monitoring and event only )
Think how to categorize (alerts, informational etc)
Fault management OR event management is such an important part for your organisation to do well as the benefits are clear.
The video covers a discussion about event and monitoring, with a parting thoughts on:
- Try and automate as much as possible so threshold met, alert – ticket in ITSM tool – action
- Think about how to manage security events
- Don’t forget to report and measure (key trending information availability) ie more alerts for a CI at year end
- is that a capacity issue and its growing more each year end ….perhaps some proactive activities here ?