Concord's failure demonstrated that a culture of feedback is critical to create successful games, but how do you approach feedback when, as "This is Vegas" team member Iambic9 asks, "these problems are often political in cause (or solution)?" In this video, I share an approach that anyone can use and reveal the untold story of how a new producer saved the multiplayer launch of many early Microsoft games including Monster Truck Madness, Microsoft Golf, and Fighter Ace.