Join us for an in-depth exploration of the new virtual agent feature in JIRA Service Management, focusing on its AI capabilities. This webinar, hosted by StrataCom, a platinum Atlassian solution partner, covers topics such as intent templates, AI answers, analytics, and conversational interfaces. Learn how to enable Atlassian intelligence, understand the virtual agent's functionalities, and see how it bridges the gap to enhance customer self-help. We also touch on implementation strategies, future updates, and integrating tools like Slack and Teams for a seamless ITSM experience.
00:00 Introduction and Webinar Overview
00:30 Introduction to StrataCom and JIRA Service Management
01:24 Deep Dive into Virtual Agent and AI
02:54 Setting Up Atlassian Intelligence
03:50 Exploring the Virtual Agent Interface
06:46 Creating and Managing Intents
09:48 Advanced Use Cases and Examples
20:07 Statistics and Future Integrations
21:18 Q&A and Conclusion