Omni Channel Routing in Salesforce | EP7

Omni Channel Routing in Salesforce

0:00 Introduction
1:00 Agenda
1:12 What is Omni-Channel Routing?
2:04 Queue Based Routing
3:08 Skill Based Routing
4:21 External Routing
6:34 Demo o Omni-Channel
9:40 Setup Omni Channel in Salesforce