I recently posed a video about my experience with Pimax Customer Support. https://youtu.be/YxpVNxB1yS8 That video not only caught the attention of thousands of current and potential Pimax customers, but also the attention of Pimax itself. In the spirit of fairness, I felt it was only right to allow Pimax to respond to the video and give their side of the story. Please join myself and head of communications for Pimax, Jaap Grolleman, as we talk about what happened and how Pimax plans to fix things moving forward. I also ask Jaap about the Pimax 12K and how it fits into the future plans for Pimax.
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Timecodes
0:00 - Intro
1:33- Pimax's Side of the Story
7:13 - What Should Customers with Issues Do?
11:27 - Why Should Customers Believe Pimax This Time?
16:36 - I Think Customers Feel Left Behind
20:03 - Update on Pimax 12K
23:30 - Closing
25:36 - Pimax Gets the Last Word
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===================
If you have questions please comment below or email me. I will do my best to include answers in upcoming segments under the appropriate topics.
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Contact me at: [email protected]
SYSTEM SPECS:
-AMD RYZEN 5900x
-GIGABYTE B550 AORUS PRO AC
-GIGABYTE RTX 4090 Xtreme Waterforce
-G.SKILL Ripjaws V Series 32GB DDR4 3600
-SAMSUNG 970 EVO Plus SSD 2TB - M.2 NVMe
-SEAGATE 2TB HDD
-SEASONIC 850 watt Gold Rated Power Supply
OTHER EQUIPMENT:
-Meta Quest 3
-Pimax Crystal
-Varjo AERO
-HP REVERB G2
-VIVE PRO
-VIVE
-OCULUS DK2
-Logitech G27 Force Feedback Wheel
-THRUSTMASTER Warthog Flight Stick
-CH Products Pro Throttle and Pro Pedals
-DOF Reality H6 Motion Platform w/ SFU Gearboxes
#pimax #pimaxcrystal #gygo