Part 5 of 9 in our “New Trucking Authority (MC)” series!
Small details can make a huge difference in your reputation. This episode covers:
• Scheduling & Road Planning (avoid hours-of-service surprises)
• Communication at Pickup & Delivery
• Verifying Load Details Before Leaving
• Staying Professional Under Pressure
00:00 - Welcome Back!
00:02 - Part 5 Overview: Getting Your New AMC Off the Ground
00:06 - Recap of Part 4: Costly Mistakes to Avoid
00:11 - Today’s Topic: Handling Pickups and Drop-offs Like a Pro
00:24 - Why Pickups and Drop-offs Matter for Your Business
00:36 - Step 1: Role Planning for Smooth Operations
00:47 - Avoiding Delays: Hours of Service Regulations & Buffers
01:11 - Step 2: Communication is Key – Updates Brokers Love
01:33 - Knowing the Details: Load Requirements & Expectations
02:03 - Staying Professional When Things Go Sideways
02:28 - Double-Check Your Load: Avoid Costly Mistakes
03:03 - Building a Reputation for Professionalism
03:18 - Next Episode Preview: Decoding Rate Confirmations
Stay tuned for Part 6, where we’ll break down how to pick good loads vs. bad ones.
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