In the world of ITIL and ITSM, Configuration Management (CM) is identified as a critical process. In ServiceNow, the Configuration application and Configuration Management Database (CMDB) are platform components that enable companies to meet their CM goals.
In this video, we introduce the ServiceNow CMDB and cover topics including Configuration Management, Configuration Items (CI), identification rules, reconciliation rules, ServiceNow Discovery, Service Mapping, and more.
➤ Become ServiceNow Certified and Boost Your IT Career: https://knewget.com/csa-masterclass-prep-hub