Learn about the ServiceNow Configuration Management Database (CMDB) by asking Who, What, Where, When, Why, and How. Topics include the CMDB data model, ServiceNow hierarchical database, configuration items, Identification & Reconciliation Engine (IRE), ServiceNow Discovery, Common Service Data Model (CSDM) and more.
This video is perfect for learning all you need to know to pass the ServiceNow Certified System Administrator (CSM) certification exam, or just leveling-up your ServiceNow CMDB skills.
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0:00 ServiceNow CMDB Fundamentals
1:17 What is the CMDB
2:37 CMDB Tables Demo
5:43 Populating the CMDB
10:48 Hierarchical Database
14:52 CI Class Manager
17:33 Identification Rules
19:20 Reconciliation Rules
21:38 Who uses CMDB and Why