An overview of ServiceNow ticket and task management (Incident, Problem, Change) capabilities including task creation, task assignment rules, task collaboration, and visual task boards.
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-- TIMESTAMPS --
00:00 Task Introduction
01:32 What is a Task in ServiceNow?
02:39 Incident, Problem, Change Request
04:19 ServiceNow Task Management Overview
05:32 Task Assignment Rules
09:30 Create Assignment Rule Demo
12:34 Assignment Lookup Rules
13:29 Accessing Tasks to Work
14:30 Task Collaboration Tools
15:50 Task Collaboration Demo
18:05 Visual Task Boards
25:28 Wrap-up
This is lesson 6 in our ServiceNow Certified System Administrator (CSA) Training series. The topic is Tasks, with emphasis on Incident, Problem, and Change Request type work.
ServiceNowSimple's Certified System Administrator (CSA) Training series is a set of 27 videos teaching all you need to know to successfully pass ServiceNow's CSA certification exam. I recently attended the ServiceNow Fundamentals training course which is the prerequisite to taking the certification exam. I took really good notes! In this series of videos, I'm reteaching all I learned from that course with a hard focus on keeping things as SIMPLE as possible.