Skill Based Routing via Salesforce Flow - Khyati Mehta

#OmniChannel #SalesforceFlow #Salesforce Skill Based Routing via Salesforce Flow - Khyati Mehta Step by Step Guide for Skill Based Routing Using Salesforce Flow 00:00 Introduction Skill Based Routing 00:25 Enable Omni-Channel & Enable Skills-Based Routing (Setup - Omni-Channel - Omni-Channel Settings) 01:13 Create Routing Configurations 02:15 Create Skills & Service Resources (From App Launcher - Service Resources) 03:09 Assign Skills to Services Resources ( From Service Resources - Create a Skills from Related Tab) 03:52 Create Presence Statuses & Assign the Status to Profile 05:15 Create Salesforce Flow logics to route the cases based on the Skills & Resources 12:07 Demo – Skill Based Routing via Salesforce Flow