Steps of Service: This video provides a Complete Tutorial on the Fine Dining Service Sequence, guiding you through every stage of delivering impeccable service. Learn the intricacies of each step, from the first interaction to the final farewell, ensuring a seamless and elegant experience for your guests. Ideal for those aspiring to excel in fine dining restaurants.
Looking for F&B Training?
Check our Membership plans for restaurants and individuals:
https://www.thewaitersacademy.com/membership/
Searching for Waiters or a job? Go to:
https://waitersnetwork.com/
Here are the steps of service every fine dining restaurant will require you to follow:
1. Acknowledge the guests upon arrival with eye contact and a smile.
2. Greet the guests with a smile and a friendly positive attitude within 2 minutes after seating. Use the name of the restaurant and your name:
“Ladies and Gentlemen, welcome to Grand Lux Café, my name is Ned and I will be taking care of you today…”
3. Make sure you are well-groomed (for male waiters, this includes being shaved), with a proper haircut, and a clean uniform.
4. Suggest cocktails and take a drink order.
5. Present the menus and the special of the day.
6. Present the wine list.
7. Serve the drinks within 4 to 6 minutes of the order! If not ready, check with the bartender and advise the guests that the drinks are coming right away.
8. Take the food order, repeat the order for clarity, and ask about the wine.
9. If needed, make a suggestion about the wine and repeat the wine order for clarity.
10 Send the food order to the kitchen with proper seat positions for every meal!
11. Bring bread and butter to the table.
12. Maintain visual contact with the guests at all times.
13. Present and serve the wine.
14. Prepare the proper silverware for the guest’s order.
15. Assure the appetizers are served within 6 to 8 minutes of the order. If not, check with the kitchen and advise the guests.
16. Ask for a refill of drinks upon arrival of the appetizers or refill glasses periodically if the guests have ordered a bottle of wine.
17. Within 2 minutes or two bites (whichever is first), ask the guests if their meals are well prepared and tasty. Take immediate action if a guest is not happy with his/her meal! Advise managers (this is probably the most important step in the whole sequence of service!).
18. Wait for all the guests to be finished with their meals before clearing the plates.
19. Call the main course and ensure all the guests have proper and clean silverware in front of them.
20. Remove the bread, butter, and butter plates from the table if the guests are not going to use any more bread with their main course.
21. Assure that the main course is served on time! 18 to 25 minutes (for well-done steaks). If not, check with the kitchen and advise the guests.
22. Ask for a refill of drinks after serving the main course.
23. Wish the guests “bon appétit” and stay attentive in case they need something.
24. Within 2 minutes or 2 bites (whichever is first), ask if everything is well prepared and tasty. Take appropriate action if a guest is not happy with their meal. Advise a manager.
25. Wait for all the guests to be finished with their meal before removing the plates.
26. Remove all the silverware and condiments from the table.
27. Suggest dessert and coffee, and prepare the proper silverware for the order. Bring sugar if coffee is ordered.
28. Ensure the tea or coffee is served promptly. Check with the bartender if not.
29. Ensure the dessert is served within 6 minutes of the order. Check with the kitchen if not, and advise the guests.
30. Ask the guests if everything is well prepared and tasty 2 minutes or 2 bites after delivering the desserts.
31. Remove empty coffee cups immediately from the table.
32. Wait for all the guests to be finished with dessert before removing the plates.
33. Remove everything from the table.
34. Suggest digestives and ask if the guests have any other wishes.
35. Bring the check immediately if they don’t have any other wishes.
36. Handle the payment promptly.
37. Thank the guests for their visit and welcome them back with a smile and friendliness.
38. Prepare the table for the next party immediately after the guests’ departure.
39. Repeat 😊
This fine dining sequence of service will ensure your guests are receiving exceptional care and will help you not only get and keep your job at a fine dining restaurant but also grow and be successful in the hospitality business.