How do you create a seamless and personalized HR service experience?
In the episode "Enhancing the Employee Experience with Seamless HR Delivery" of "The Bottom Line with Matt Burns" Podcast, Matt Burns and Tim Gregory discuss Delta Airlines' approach to HR transformation. They explore the importance of recognizing different career stages and life events and how HR can drive employee engagement by building discretionary effort to delight customers.
Tim Gregory, an expert in strategic HR transformation, shares how Delta's commitment to safety, technology integration, and a human-centered approach helped the company navigate the pandemic's challenges. They also dive into how data and AI are shaping HR practices to reduce friction and improve decision-making while maintaining the essential human touch.
Watch the episode to hear the experts discuss the most current and innovative ideas!
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► If you need help building winning work cultures through innovative AI-powered employee engagement solutions in your company, feel free to schedule a demo at https://www.vantagecircle.com/request...
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Key Moments:
00:00 Introduction
00:55 Tim Gregory introduces himself and shares insights into his background.
03:40 Matt asks Tim Gregory about how Delta managed to retain its workforce during the pandemic.
06:20 They discuss the exciting aspects of integrating technology into the employee experience.
14:45 Matt seeks insight into the current strategies for counselling leaders.
23:38 The conversation shifts to how Delta’s single view of employees functions in practice.
28:34 Tim explains how data at Delta enhances their work and fuels excitement for new tech.
► If you need help to develop employee engagement in your company, feel free to visit our website @ Vantage Circle: https://www.vantagecircle.com/
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