Joseph George is the General Manager and SVP of IT Solutions Group at GoTo. He joins the show to discuss the concept of “practical AI,” and how business and technology leaders looking to invest in AI can move beyond the hype to adopt real, practical applications that streamline operations, boost efficiency, and drive cost savings. We also cover the evolving role of AI and automation in the workplace, where human talent and machine intelligence are increasingly working together, and tips for integrating AI into IT and business processes, preparing your workforce for an AI-driven future, and leveraging automation to unlock creativity and growth.
00:00 - Introduction and Welcome
01:29 - AI Integration in IT Support Services
04:26 - AI Documentation and Knowledge Management
10:00 - Virtual Technicians and Automated Problem-Solving
14:50 - The Future: From Reactive to Predictive Support
18:04 - Impact on the IT Workforce
22:15 - Technology Stack and Future Development
26:18 - The Future of AI in IT Solutions
28:51 - Closing Remarks