Join host Sam Blond ex-CRO at Brex in this insightful episode of the CRO Confidential sales podcast as he sits down with Lindsey Scrace, the COO of Checkr. Formerly the CRO, Lindsey shares valuable lessons on transitioning from a CRO to COO role, how usage-based pricing affected commission structures, leveraging data for operational improvements, aligning incentives to drive company success, and enhancing customer experience to ensure long-term growth. Dive deep into the strategic approaches that have led Checkr to become a $5 billion generational SaaS business.
00:00 Welcome and Introduction
00:23 Guest Background: Lindsey Scrace
01:06 Checkr's Go-To-Market Strategy
04:07 Challenges and Opportunities at Checkr
06:35 Revenue Realization and Metrics
09:25 Aligning Incentives with Company Goals
29:43 Improving Customer Experience
35:46 Key Takeaways and Conclusion
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