Yup that's right! $12K plus some after it was all said and done LOST, GONE, POOF, SEE YA!! Some have never had an issue with F&M Expressions, but they sold us one of the biggest fails in our 12 years of business. The WORST Heat Transfer company to deal with and it about did us in. From the google reviews it looks like nothing has changed, shame on them. Make a better product, not sure why it's that complicated there are issues in their formula. Thanks for watching!