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This is what went wrong with Firefall, an MMO that had a lot of promise but suffered behind the scenes with an a toxic work culture, identity crisis and a CEO with questionable marketing ideas. Firefall fell due to the failure to both keep an audience but due to funding issues later down the line. Firefall was a great MMO for a short time and it'll be missed by many who had the chance to play it.
Red 5 Studios was the company behind this game. But unfortunately Red 5 Studios was shut down shortly before Firefall was. All in all it's a shame.