Why You Should Stay with Avaya and
How It is more Future-Proof than the Cloud
Learn more about Comstice Solutions for Avaya Contact Centers by visiting https://comstice.com/avaya
Comstice Orbit Cloud Contact Center Service
https://comstice.com/orbit
Timeline
00:00 How to decide whether to move to Cloud Contact Centers or not
01:08 Why on-premises Avaya Contact Center is better than a cloud contact center service
01:17 Two types of cloud contact center services
01:38 High cost of per seat per month cloud contact center services
01:57 High downtime on cloud contact center services
02:25 Platform as a Service Cloud Contact Centers
03:05 Challenges in Platform as a Service model
03:41 Data Privacy Challenges in the Cloud Contact Centers
04:10 How to protect your business from Avaya Chapter 11 risks
05:10 Is "staying with Avaya" future-proof?
05:55 Avaya technology is future-proof and compatible with Openshift-based Managed Hosting Model
06:20 How does CRM fit into this?
07:37 New features you can have with Avaya contact centers
08:43 How extend customer calls and chats to your employees and the partners using Comstice Mobile Softphone app for Avaya contact centers
09:11 The most important feature you are missing today is agent webphone
09:50 Reports, dashboards, workforce management, outbound dialer campaigns and team calendar
10:08 Comstice AppStore to package features and services to access to contact center features and functionality
10:20 Comstice Workforce Optimization with mobile app
10:40 Comstice Mobile Softphone app for Avaya Contact centers
11:00 CRM Integration with Avaya contact centers with screen-pop and click to call
11:34 AI-Based CRM on-premises solution
12:09 Comstice Rollout and Deployment Timelines
12:48 How to secure remote agent access without any VPN
13:55 If you definitely have to leave Avaya, Comstice Orbit is the solution you need
Subscribe to the channel for our current videos and turn on notifications:
https://www.youtube.com/channel/UCCyGV52NZFb6P9njmQixMkA/about?sub_confirmation=1
Don't forget to check our website and Social Media accounts!
https://comstice.com/
https://twitter.com/Comstice
https://www.linkedin.com/company/comstice/
https://www.facebook.com/comstice