Personalize conversational AI phone calls with Twilio

Inbound conversational AI phone calls can now easily be personalized using @twilio and ElevenLabs Conversational AI.

Provide dynamic variables based on the inbound caller id, and override the prompt, language, first message to fully customize your voice AI agents.

- Read the docs: https://elevenlabs.io/docs/conversational-ai/customization/personalization/twilio-personalization

## Chapters
0:00 Introduction: Enhancing Conversational AI with Personalization
0:08 Overview of Twilio Personalization Documentation
0:11 Understanding Webhooks and Dynamic Variables
0:39 Connecting Conversational AI to Phone Communication
0:47 Integrating Twilio for Conversational AI Connections
0:59 Configuring AI Agents within the Platform
1:04 Managing Phone Numbers in the Conversational AI Dashboard
1:30 Detailed Examination of Agent Configuration Settings
1:57 Demonstration of AI Agent Call Functionality
2:30 Implementing AI Agent Personalization Data
2:39 Webhook Configuration: A Step-by-Step Guide
3:01 Enabling Twilio Connection for Data Retrieval
3:14 Identifying the API Endpoint for Webhook Integration
4:03 Detailed Configuration of Webhook Parameters
4:10 Integrating the Webhook into Conversation Initialization
5:01 Adding a Webhook for Conversation Initialization
5:06 Activating Data Fetching for Conversation Initiation
6:03 Conducting a Test Call with the Enhanced AI Agent
7:02 Conclusion: Elevating Customer Communication through AI

ElevenLabs Conversational AI provides automatic speech recognition, integrates with OpenAI GPT-4o, Google Gemini 2.0 Flash, and ultra-low latency, high quality text to speech.

Discover the latest feature to enhance your Conversational AI agent capabilities. This video demonstrates how to personalize your AI agents through integration with Twilio. Learn to dynamically tailor agent responses based on caller information, enabling a more engaging and relevant customer experience. We'll explore the configuration of webhooks, dynamic variables, and the steps necessary to create a truly conversational AI agent. This video provides valuable insights for businesses aiming to strengthen customer relationships and optimize their AI-driven communication strategies.