Master the Art of Negotiation with FBI Hostage Negotiator, Chris Voss!
This week, I’m incredibly excited to bring you an episode that’s all about mastering one of the most crucial skills you can have – negotiation. And who better to learn from than the legendary Chris Voss, a former FBI hostage negotiator and the brilliant mind behind "Never Split the Difference."
Chris takes us on an eye-opening journey from his high-stakes negotiations with terrorists and criminals to applying those same powerful techniques in business and everyday life. This episode is packed with insights that will change the way you approach every interaction.
We get REAL about the art of negotiation teaching you expert tactics including:
-Tactical Empathy: Discover how to connect deeply with anyone you’re negotiating with by truly understanding their perspective.
-Mirroring and Labeling: Learn these simple yet powerful techniques to build rapport and influence outcomes.
-The Power of ‘No’: Understand why getting a ‘No’ can be just as valuable as a ‘Yes’ and how to use it to your advantage.
-Creating the Illusion of Control: Find out how to guide conversations so the other party feels in control while you steer towards your goals.
-Calibrated Questions: Master the art of asking the right questions to uncover hidden truths and navigate complex situations.
Chris shares some of his most intense negotiation stories, like dealing with a bank robber and talking down a hostage-taker. These real-life examples illustrate the principles he’s developed and how you can apply them to achieve success in your own negotiations.
This episode isn’t just for business leaders or salespeople – it’s for anyone who wants to improve their ability to communicate, persuade, and achieve their goals. Whether you’re negotiating a deal, asking for a raise, or resolving a conflict at home, these strategies will give you the edge.
Join us for this transformative conversation and equip yourself with the tools to become a master negotiator. Don’t miss out on these invaluable lessons from one of the best in the field!
Main Points:
03:26 Intro
04:30 Win-Win Situations
07:47 The 3 Personalities in Negotiation
15:25 Active & Proactive Listening
20:17 Changing the Lens
25:16 Nature vs Nurture
29:41 The Importance of Context
35:23 The Concept of Empathy
38:57 The Word "Yes"
44:19 Truth or Lie
48:42 How You Present Yourself
51:03 Bad Negotiations
53:51 Good Deals with Bad People
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