In this episode of Salesforce Explained, we break down what customer service is and give you tips on how to use Service Cloud to provide the best customer experience possible!
Learn More About Service Cloud: https://www.salesforce.com/products/service/
Watch More Salesforce Explained: https://sforce.co/3SQQ65H
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Read the "What is Customer Service?" blog: https://www.salesforce.com/resources/articles/what-is-customer-service/
Take the "Customer Service with Salesforce" Trailhead trail: https://trailhead.salesforce.com/content/learn/modules/servicecloud-quick-look
Check out the Customer Service Resource Center: https://www.salesforce.com/resources/service/#!page=1
Subscribe to the "Heart of Service" newsletter: https://www.salesforce.com/form/other/role-based-newsletter/?serviceSupport=true&sfdc-redirect=370
Read the State of Service Report (5th edition): https://www.salesforce.com/resources/research-reports/state-of-service/
00:00 - Intro to Customer Service
00:32 - What is Customer Service?
01:07 - Why is Customer Service important?
01:55 - 4 Tips on How to Provide Great Customer Service
01:59 - Tip #1: Serve customers on the channel they prefer to use
04:06 - Tip #2: Connect Customer Service to your broader organization
05:14 - Tip #3: Strike a balance between quality and speed
05:53 - Tip #4: Act as a team
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About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.