In this tutorial, learn how to seamlessly add call transfer functionality to your Vapi voice agents using the powerful telephony provider, Twilio. We’ll walk you through the process of setting up Twilio’s free trial plan to ensure smooth call transfers for your AI-powered voice agents. Whether you're looking to improve customer experience or enhance automation, this step-by-step guide covers everything you need to know.
🔹 What you'll learn in this video:
✔️ Integrating Twilio with Vapi voice agents
✔️ Setting up call transfer functionality
✔️ How to use Twilio’s free trial plan effectively
✔️ How to use Postman to create tools on Vapi
✔️ Ensuring smooth handoffs between AI agents and live agents
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Time stamps:
00:00 - Introduction
01:02 - Setting up AI Assistant
03:08 - Defining The transferCall Tool
04:51 - Modifying transferCall JSON in Postman
12:26 - Setting up Twilio Account
14:28 - Connecting Twilio Number to AI Assistant
15:55 - Verifying Phone Numbers on Twilio
18:25 - Testing the Call Transferring Feature
19:21 - Conclusion